For reception and hotel operations
An early arrival. A room that is not ready. One clear plan.
A guest wants to arrive early. Reception needs a ready room; maintenance needs the fault and the right part.
PMS reservations · Room status · Maintenance · Inventory
Can we accommodate the early arrival for B-101?
What the evidence shows
Room 301 is held for an AC fault. Ready room 302 matches the booking. Review the move and repair plan before confirming arrival.
AC301 records 28°C against a 22°C target.
Standard category; no assignment or occupant.
Available in this starting snapshot; not reserved yet.
Explore the questions that matter
Why is the arrival blocked?
B-101 is assigned to room301, which is held because of AC301. A guest request does not override the room’s operational status.
Which room could reception offer?
Room302 passes the current readiness, occupancy, assignment and room-category checks. Room401 is occupied; room501 is the wrong category. Reception still needs to confirm the move.
What does maintenance need?
Create a repair task for AC301, reserve one filter and assign a maintenance team member. The task is a proposed next step, not proof that the fault has been fixed.
Supporting records (4)
Reservation · B-101Expected at 12:30; assigned room 301 is held.
- Arrival
- 19 October 2026
- Expected time
- 12:30
- Room category
- Standard
- Assigned room
- 301
Room readinessRoom 302 is ready, standard, unassigned and unoccupied; reception must approve the move.
- Room status
- 302 · Ready
- Category
- Standard
- Booking assigned
- None
- Occupant
- None
Room 501 is a suite and is not a compatible substitute.
Room 301 · AC needs attentionRecorded 6°C above target; room held. Fault not diagnosed.
- Room status
- 301 · Held
- Recorded at
- 09:00 +04:00
- AC301 reading
- 28°C
- Target
- 22°C
This reading does not identify the faulty component.
- Proposed action · Maintenance
- Inspect AC301. Create a repair task, reserve 1 filter and assign a technician.
- Before a real room release
- Verify the repair and a fresh reading. Authorised hotel staff confirm readiness.
Inventory1 filter available · 0 reserved.
- On hand
- 1
- Reserved
- 0
- Available
- 1
Stock receipt is a separate step if supply is missing.
Preview the next step
Awaiting human review
Room move and maintenance handoff
- Move B-101 to room302 after reception review.
- Create the AC301 repair task and reserve one available filter.
- Assign the maintenance owner; verify the repair and a fresh reading.
- Prepare a guest reply once reception confirms timing.
Staff records show team membership, not live shift availability. This example does not send a guest message or update a PMS.
Preview only. Nothing is sent or changed.Answer with context
See the booking, room condition and guest request together.
Coordinate the handoff
Give reception and maintenance the same evidence and next steps.
Keep promises grounded
Check room eligibility and stock before confirming a plan.
How this would work with your team
Connect the agreed records
Read reservation, room, work-order and stock data with the permissions your team already uses.
Check the constraints
Test room readiness, occupancy, category, assignment and required supplies.
Review the handoff
Show the proposed changes, owner and evidence. An authorised person decides what to execute.
Fixed fictional snapshot from 19 October 2026. No live PMS, CRM or HRM connection, open-ended AI answer or real-world action. The full workspace below is a separate simulator.